FAQ

Guarantee

Your satisfaction is of highest priority to us and all products are guaranteed for up to 12 months from the date of purchase. Simply provide us with proof of purchase and we will  repair any and all manufacturing defects as soon as possible.  Defects are assessed on a case by case basis.

Vegetable tanned leather is completely natural and untreated meaning each skin is unique with its own markings and colouring and the surface may scuff and wear over time.  Variation in surface and scratching are not viewed as defects.

Return Policy

These items are designed to last and encourage the slow fashion movement. To ensure you’re happy with your choice of product we’re happy to exchange any items that are returned in a saleable condition within 14 calendar days of purchase.  Unfortunately we are not able to exchange items that have been made to measure.

In the event of a manufacturing defect please email ruby@rubycreagh.co.uk within 48 hours of receiving your item.

Ordering Online

To place an order, add an item to your cart and proceed to check out. Once your order has processed you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email. Please note, once an order has been placed we are unable to make changes to the order details or delivery address. Please ensure all details are correct prior to purchasing.

Last orders for Christmas delivery – 18th December Dismiss